Can I get a refund or transfer my event entry to another event?
As per our Terms & Conditions, refunds are not available. However, if you cannot take part in the event, your registration may be able to be transferred to another event within the current 2023/24 New Zealand Ocean Swim Series.
You are able to log into your My Event Dudes Account to transfer your swim to another location prior to 7 days before the event. There is a $15 fee for long swims & amphibians and $10 for mid & short distance swims, along with any difference in swim costs.
You are also able to transfer your swim to another swimmer if you cannot make the swim. This can be done until event day and is also done through your My Event Dudes Log In. There is a $10 fee to transfer to another swimmer.
Check out our handy HOW TO blog to get you started and to help you navigate your account to make the changes.