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As per our Terms & Conditions, refunds are not available. However registrations can be transferred across to either another event this season, or to an event next season.

If the transfer is arranged within 7 days of the event, 50% of the registration can be transferred across.

If the transfer is arranged prior to 7 days out from the event, 75% of the registration fee can be transferred across.

Please contact us at info@oceanswim.co.nz prior to the event, to arrange a transfer of your event registration.

Yes you can. Please give us a call in the office – 09 486 0240 with your credit card details and we can add this to your event registration for you, over the phone.

These will be uploaded by the end of each event day onto the webpage – https://oceanswim.co.nz/results

We upload these onto our Facebook Page early in the week following each event. Look out for them here – https://www.facebook.com/pg/NZOceanSwim/photos/

To enquire about hiring a wetsuit for an event please email our wetsuit and swimwear partner HUUB at sales@teamline.co.nz

Swim packs are dispatched on the Monday of event week on an overnight courier, so should arrive to you on the Tuesday or Wednesday of event week.

They are delivered “Non-Signature” so if no one is at the address when they are delivered, they should be left in a letterbox or at your door.

If your swim pack hasn’t arrived leading into event day please give us a call on 09 486 0240 or email to info@oceanswim.co.nz and we will be able to track it for you.

Starting waves are calculated for each event based on entrant numbers, and the estimated times swimmers have given us in the registration process.

We can assure you that you’ve been put in a starting wave with other swimmers who have given us a similar estimated swim time.

No sorry, our minimum ages are:

12 years for the ‘I’m Going Long’ 2.6km – 3.5km distances
10 years for 1km ‘Step it Up’
8 years for 500m ‘Give it a Go’
200m ‘Banana Boat OceanKids’ event is for 7-12 year olds

There is no flexibility on these minimum ages this season.

We only require the timing chip (purple plastic chip in numbered plastic bag) sent back to us please, or you will be charged $30 for this lost chip. Please post back to us at the address below with your name:

Quantum Events
PO Box 605
Orewa
Auckland 0946