To contact one of the Banana Boat New Zealand Ocean Swim Series team, please use one of the contact options below.

Please also have a read of the FAQs further down this page, just in case we have already answered your question for you there!

Phone: 09 486 0240
Event Cellphone: 021 082 888 58

Fields labelled * are required.


Can I get a refund or transfer my event entry to another event?

As per our Terms & Conditions, refunds are not available. However registrations can be transferred across to either another event this season, or to an event next season.

If the transfer is arranged within 7 days of the event, 50% of the registration can be transferred across.

If the transfer is arranged prior to 7 days out from the event, 75% of the registration fee can be transferred across.

Please contact us at prior to the event, to arrange a transfer of your event registration.

I purchased a courier for my pack to be sent to me but it hasn't arrived yet - when should this arrive?

Swim packs are dispatched on the Monday of event week on an overnight courier, so should arrive to you on the Tuesday or Wednesday of event week.

They are delivered “Non-Signature” so if no one is at the address when they are delivered, they should be left in a letterbox or at your door.

If your swim pack hasn’t arrived leading into event day please give us a call on 09 486 0240 or email to and we will be able to track it for you.

Have questions or need help now?

+64 9 486 0240